Return and Refund Policy
At Gurkha Technology, we strive to provide exceptional services to all our clients. We are committed to transparency and clarity in all transactions. This Return and Refund Policy outlines the terms under which refunds may be issued for our services.
1. Digital Marketing Services
Once a digital marketing campaign has commenced, no refunds will be issued for services already rendered. However, if a campaign is canceled before any work has started, a partial refund may be considered based on the time and resources already allocated.
2. Web Design and Development
- Initial Deposit: The deposit paid at the start of the project is non-refundable once work has commenced.
- Project Cancellation: If you decide to cancel the project before completion, refunds may be issued based on the work completed up to the cancellation date. A detailed breakdown of work and costs will be provided.
- Revisions: No refunds are issued for revisions made within the agreed scope of work.
3. Hosting and Maintenance Services
Refunds for hosting and maintenance services are only available within the first 7 days of service activation, provided no major support work has been undertaken. Beyond this period, refunds will not be issued.
4. Training and Consultation Services
- Pre-Scheduled Sessions: No refunds will be issued for missed or canceled sessions without at least 48 hours’ notice.
- Package Subscriptions: Refunds for unused sessions in package subscriptions may be issued on a case-by-case basis, subject to an administrative fee.
5. Exceptional Circumstances
In cases where services are disrupted due to unforeseen circumstances, we will work with clients to resolve the issue or provide a pro-rata refund for undelivered services.
6. How to Request a Refund
To request a refund, please contact us at support@gurkhatech.com with your service details, payment confirmation, and the reason for the request. Our team will review your request and respond within 7 business days.
7. Contact Us
If you have any questions about our Return and Refund Policy, please feel free to reach out to us at:
Email: support@gurkhatech.com
Phone: +977-9851189233
Address: Baneshwar, Kathmandu, Nepal
This policy is effective as of January 1, 2025.